Surely is a home healthcare service operated by Aartas Care Private Limited ("ACPL", "Surely", "we", "us", "our"). This Privacy Policy explains what personal information we collect through the Surely website (surelyhealth.in) and the Surely / InstaCare mobile app (together, the "Service"), how we use it, and the choices you have.
By using the Service or booking a care visit through Surely, you agree to the practices described in this Privacy Policy.
1. Who we are
Aartas Care Private Limited
18A, Ring Road, Vikram Vihar, Lajpat Nagar 4, New Delhi, 110024, India
Email: contact@aartas.com
2. Information we collect
- Account information — your name, phone number and email address.
- Location data — your address and live location, so we can dispatch the nearest available nurse or doctor and confirm arrival.
- Booking and care-related information — the symptoms or care needs you share when booking a visit, so the right professional and equipment can be sent. You control how much detail you share.
- Payment information — processed through our payment partners. We do not store your full card or bank details.
- Device and usage data — device type, app version, IP address, and general usage analytics.
- Communications — messages you send us through support, chat, or booking requests.
3. How we use your information
- Dispatching and coordinating in-home care visits
- Verifying your identity and preventing fraud
- Processing payments and refunds
- Sending booking confirmations, visit updates and service notifications
- Improving our service quality and care station network
- Meeting our legal and regulatory obligations in India
4. Who we share it with
We share your information only where necessary to provide the Service:
- The nurse or doctor assigned to your visit — limited to what they need to provide care safely.
- Payment processors, to complete your transaction.
- Service providers who help us run the app and website (hosting, analytics, SMS/notifications).
- Law enforcement or regulators, where legally required.
We do not sell your personal information to third parties.
5. Data security
We take reasonable technical and organizational measures to protect your information, consistent with Indian law — including the Information Technology Act, 2000 and its rules on Sensitive Personal Data — and, where applicable, the principles of the GDPR.
6. Data retention
We retain your information for as long as needed to provide the Service, meet legal or regulatory retention requirements, and resolve disputes. After that, it is deleted or anonymized.
7. Your rights
You may:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Withdraw your consent or request deletion of your account, subject to any legal retention requirements
- Opt out of promotional communications at any time
To exercise any of these rights, email us at contact@aartas.com.
8. Children's privacy
Surely's services are intended for users 18 years and older. A care visit for a minor must be booked by a parent or guardian, who is responsible for the accuracy of the information shared.
9. Cookies
Our website may use cookies and similar technologies to remember preferences and understand usage. You can control cookies through your browser settings.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above.
11. Contact us
Questions or requests regarding this policy can be sent to contact@aartas.com, or by post to Aartas Care Private Limited, 18A, Ring Road, Vikram Vihar, Lajpat Nagar 4, New Delhi 110024, India.